Account Related
Support Category: User Account | Locked Specialist Notes: If a user enters chat and their account is locked, kindly proceed with an escalation. The ...
Wed, 27 Nov, 2024 at 9:28 AM
Support Category: User Account | Account Info Update Request Specialist Notes: ➤If data is missing, LSS can add it. ➤If it is incorrect or needs t...
Tue, 9 Sep, 2025 at 6:29 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If data is missing, LSS can add it. If it is incorrect or needs to ...
Tue, 9 Sep, 2025 at 6:30 AM
Support Category: User Account | Inactive Account Specialist Notes: End-User Support is not authorized to reactivate accounts. Verify the usern...
Sun, 7 Dec, 2025 at 9:47 AM
Support Category: User Account | Inactive Account Specialist Notes: End-User Support is not authorized to reactivate accounts. Verify ...
Sun, 7 Dec, 2025 at 9:45 AM
Support Category: User Account | No Account Specialist Notes: Confirm what username/userID the user is trying to use to log in. ➤If it ends in .hn...
Wed, 27 Nov, 2024 at 9:30 AM
Support Category: User Account | No Account Specialist Notes: Confirm what username/userID the user is trying to use to log in. ➤If it ends in .hn...
Wed, 27 Nov, 2024 at 9:31 AM
Support Category: Admin Assistance Specialist Notes: We advise confirming with the user why he/she needs admin access. This information is to be inc...
Wed, 27 Nov, 2024 at 9:31 AM
Support Category: User Account | Inactive Account Specialist Notes: Single Account: We are authorized to reactivate inactive accounts when the requ...
Thu, 26 Feb, 2026 at 2:36 AM