End-User Support is not authorized to reactivate accounts.

Verify the username/user ID that is being used to log in.

• If it ends in ".hn" the account is SSO. Directions to handle this for SSO can be found here.
• If it is an email address that does not end in ".hn" they log in with their username and password.
   

For users who log in with username and password, escalate.

Currently, your account is Inactive status. I can create a ticket to escalate this issue to an administrator to have your account reactivated. One moment please.