Confirm what username/userID the user is trying to use to log in. 

➤If it ends in .hn, they're trying to use SSO so please use the No Account | SSO User SR.

➤If they're using an email address that does NOT end in .hn, please give them this SR.

To create an account, please go to http://pcltraining.jcitraininginstitute.com and click on the link below the login boxes to 'Sign Up!'