End-User Support is not authorized to reactivate accounts. 

Verify the username/user ID that is being used to log in.

• If it ends in ".hn" the account is SSO. 
• If it is an email address that does not end in ".hn" they log in with their username and password. Directions for this can be found here.
  

Users who are SSO will need to reach out to Navigator Help Desk for assistance.

I have located your account, but it appears to be inactive. The Partner Learning Portal Administrators have indicated that you would need to contact the Navigator Help Desk. Their contact information can be found on the Navigator Application Home Page.