If data is missing, LSS can add it. 

If it is incorrect or needs to be updated, escalate. This applies to organizations as well, we cannot make adjustments to this field.

This also applies if a user requests to have the language on their account changed.

This does NOT apply to Error Messages, please see 'User Not Found' Error Message or "Login ID Entered Is Inactive" Error Message SRs where applicable.

I apologize that your account information is not correct. Could you please provide me with the correct responses for the fields that need to be updated? I will go ahead and create a ticket to request that the administrators make that change for you.