End-User Support is not authorized to reactivate accounts. 

Requests for users who log in with username and password must be escalated.

Hello JCI EMEA Partner and Customer Administrators,

Can you assist us with the following issue/inquiry?

Requester Name:

Requester Email Address:

Issue: Inactive Account

Request: The user contacted End-User Support for assistance with accessing their account, however, we have found it to be inactive. We've confirmed they are not an SSO user. Could you please assist this user with reactivation?

Please advise - thank you in advance!