Thank you for contacting EMEA Partner Training End-User Support!

I apologize for the issues you are having logging in. Kindly note that if you are using https://pcltraining.jcitraininginstitute.com along with a username/password to access your account, you may request a new password by clicking on the 'Forgot Password' option on the login page. You will then be prompted to enter your login ID and should receive an email with further login instructions. If you are unable to log in after using this option, please let us know and I will be happy to reset your password on our end.

If you are using the Navigator Application at https://www.hvacnavigator.com/ and SSO to access your account, you may try to use the credential method mentioned above or to have your SSO Password Reset, please contact the Navigator Help Desk. Their contact info can be located on the Navigator Application Home Page.

Please don't hesitate to let us know if we can assist you with anything further. Have a great day! 

Sincerely,